Delivery & Returns

Product Availability

All items are subject to availability. If an item is sold out we will remove it or the unavailable sizes from the website as soon as we can. If we have any problems with the availability of your order, we will contact you as soon as possible and either offer you a suitable alternative, order the product in for you or give you a full refund if we are unable to fulfill your order.

Delivery

Delivery charges are determined by weight and are as follows:

Weight of Item0 – 500g500g – 1kg1kg - 1.5kg1.5kg – 2kg2kg – 10kg
UK (incl Channel Islands and Isle of Man) £8 £10 £12 £15 £28
Europe £12 £15 £20 £23 Call
USA £15 £20 £25 £28 Call
Rest of World £15 £20 £25 £28 Call

Deliveries in the UK are by Royal Mail Next Day Delivery and abroad by signed for Airmail although we reserve the right to use alternative methods of delivery where necessary. There are restrictions on the sizes of parcels that can be sent by the above. For the UK this is 610mm*460mm*460mm and abroad no side can be greater than 60cms and the length and depth must not be more than 90cms.

Individual purchases of shoes should fall within the above restrictions but boots and multiple purchases may exceed the above dimensions. If this is the case we will contact the purchaser if further delivery charges will be incurred if for example delivery is required to be made by an international carrier. In this event the purchaser shall have the right to decline their purchase or have it shipped by an alternative method. Parcels over 2kg cannot be sent by Royal Mail Airmail services but we can offer alternatives.

Delivery times are normally (except Channel Islands) next day Monday – Friday if orders are placed before 12 noon the previous day. Orders placed on a Friday will be delivered Monday and orders placed on a Saturday or Sunday will normally be delivered on a Tuesday. Deliveries are subject to satisfactory credit checks being completed. Where additional confirmation of personal or credit details are required this may hold up delivery.

Airmail shipments will take 3-5 days to Europe and 5-7 days elsewhere.

Delivery times can be subject to a delay in the event of disruption to Royal Mail or foreign postal services or during exceptionally busy periods.

Exports

Where goods are to be exported outside the EU Fiscal area then the price of a product will be reduced by the VAT element contained in the price.

Customers are responsible for payment of all customs or import duties and Pam Jenkins cannot be held responsible for these or for goods being delayed, held or impounded at Customs in the country of delivery. Customs duties will normally apply in countries outside the EU Fiscal area which includes the Channel Islands.

Returns

If you are not completely happy with your order, we will offer you an exchange or a refund for returned goods. You must notify us within 7 days from when you receive the goods that you wish to return the goods and goods must be returned within 7 days of notifying us you wish to return them.

To arrange a return or cancel your order, you must send an email to pam@pamjenkins.co.uk within 7 days of receipt of your goods, telling us that you are returning the goods and why. We will give you a returns number to write on the parcel.

Shoes and boots must only be tried on carpeted surfaces. We cannot accept returns of goods for whatever reason if they have been worn or used on hard surfaces and soles show sign of wear. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

Goods must be returned to us within 7 days of receipt of the goods and in the same condition that they were dispatched with the original packaging and box. If the goods are not returned in their original condition or if any of the packaging or dust bags have been removed then we reserve the right to insist upon payment for the goods. Refunds outwith 7 days from receipt of goods will be at the discretion of Pam Jenkins.

You are required to arrange and pay for the return of the goods to us, except where the item is faulty. If goods are faulty we will refund the cost of the goods on their return. Please allow up to 10 working days for your goods to reach us. You are responsible for insuring returned goods and we recommend you obtain proof of postage as we cannot be held responsible for returned goods that we do not receive.

Goods should be packaged securely and returned to:

Pam Jenkins, Returns Department, 41 Thistle Street, Edinburgh EH2 1DY, United Kingdom.